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  1. ISO/IEC 20000 - Eine Einführung
    ISO/IEC 20000 - Eine Einführung
    itSMF International
    Van Haren Publishing
    Ebook
    Sofort lieferbar
    Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO IEC STANDARDThis groundbreaking new titl...
    54,99 €
    Alle Preise inkl. MwSt
    In den Warenkorb Zum Merkzettel
  2. IT Service Procurement based on ISPL
    IT Service Procurement based on ISPL
    itSMF International
    Van Haren Publishing
    Ebook
    Sofort lieferbar
    ISPL, the Information Services Procurement Library, provides a framework based on best practices for the acquisition and management of ongoing services and projects.As an open standard, ISPL mainly...
    18,99 €
    Alle Preise inkl. MwSt
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  3. Foundations of IT Service Management Based on ITIL® V3
    Foundations of IT Service Management Based on ITIL® V3
    itSMF International
    Van Haren Publishing
    Ebook
    Sofort lieferbar
    Note: This book is available in several languages: Italian, German.Foundations of IT Service Management based on ITIL® V3Foundations of IT Service Management based on ITIL has become the industry c...
    18,99 €
    Alle Preise inkl. MwSt
    In den Warenkorb Zum Merkzettel
  4. Frameworks voor IT-management
    Frameworks voor IT-management
    itSMF International
    Van Haren Publishing
    Ebook
    Sofort lieferbar
    Dit boekbehandelt alle belangrijkeframeworks en standaarden die van belang zijn voor IT managers. Ondanks het pocket-formaat bestrijkt deze titel een groot aantal onderwerpen
    18,99 €
    Alle Preise inkl. MwSt
    In den Warenkorb Zum Merkzettel
  5. IT Service Management from Hell
    IT Service Management from Hell
    itSMF International
    Van Haren Publishing
    Ebook
    Sofort lieferbar
    This piece of work claims to be politically incorrect, sexist and IT-centric. And it achieves all three. We recommend this book to you unreservedly if you wish to provide the worst possible practic...
    12,99 €
    Alle Preise inkl. MwSt
    In den Warenkorb Zum Merkzettel
  6. Service Agreements - A Management Guide
    Service Agreements - A Management Guide
    itSMF International
    Van Haren Publishing, Van Haren Publishing
    Ebook
    Sofort lieferbar
    Note: This book is available in several languages: Chinese, English.This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best pra...
    26,99 €
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  7. Implementing ISO/IEC 20000 Certification: The Roadmap
    Implementing ISO/IEC 20000 Certification: The Roadmap
    itSMF International
    Van Haren Publishing, Van Haren Publishing
    Ebook
    Sofort lieferbar
    ISO IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL®, many organizations have id...
    46,99 €
    Alle Preise inkl. MwSt
    In den Warenkorb Zum Merkzettel
  8. IT Service Management from Hell based on Not ITIL
    IT Service Management from Hell based on Not ITIL
    itSMF International
    Van Haren Publishing, Van Haren Publishing
    Ebook
    Sofort lieferbar
    A humorous and insightful perspective on the often-chaotic world of IT service management.Drawing inspiration from the IT Infrastructure Library (ITIL) framework, but taking a decidedly satirical a...
    12,99 €
    Alle Preise inkl. MwSt
    In den Warenkorb Zum Merkzettel
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